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Customer Care Update

At the cornerstone of novita’s core values is the importance we place in Continuous Relationships. Consequently, we believe in harnessing the relationship we have with our customers. This first step in establishing this relationship is to ensure that we are always there for the customers whenever we’re needed.

 

Updates: 23 Nov 2016
Usage Notice: Optimum Filter Performance

novita filters are filtration system designed to produce clean water by filtering out sediment/dirt from the water source. In the course of usage, the deposition of sediment/dirt in the water pipes in relation to the usage time, may influence the water flow rate and causes it to decrease.

If the water flow rate is slowed down below 1L/min, before the stipulated standard filter replacement period/volume capacity is due, the sediment/dirt deposition from the water piping would be considered exceptionally high to cause the filter blockage.

Should you experienced such conditions, a Pre-Filter is recommended to be installed to filter out larger sediment/dirt, for longer lasting and optimum filter performance.
The DIY Pre-Filter can be purchased from novita eStore at estore.novita.com.sg/DIY-PreFilter.
For any enquiry, please email us at .

 

Updates: 23 August 2016
NASC1000 Operating Instruction Manual V1 & V2 for Serial No. 1508-XXXX and 1511-XXXX

Due to an unintentional oversight, the NASC1000 Operating Instruction Manual V1 & V2 that comes with NASC1000 units with serial no. 1508-XXXX and 1511-XXXX is unfortunately erred in its information guide for the air quality sensor light indicator on Page 06. When the in-built chemical pollutant sensor detects the surrounding air quality to be moderate, the air quality sensor light indicator will illuminate a blue light, while at excellent air quality, the air quality sensor light indicator will illuminate a green colour. Please be assured that all other functions remain unchanged. We sincerely apologise for any inconvenience caused, and hope that your novita product will continue to serve you well.

 

Updates: 13 July 2016
NAP002Hi Operation Instruction Manual V1

Due to an unintentional oversight, the location of the air quality particle sensor was incorrectly indicated within the Operation Instruction Manual - Product Description section for 3-in-1 PuriClean™ Air Purifier NAP002Hi for units with serial no. 1604-XXXX. The air quality particle sensor is located at the back of the unit, at the top left hand corner. Also, the built-in air quality particle sensor is programmed to complete its initial diagnosis of the current air quality within 1 minute, instead of the indicated 3 minutes. Please be assured that all other function remains unchanged. We sincerely apologize for any inconvenience caused, and hope that your novita product will continue to serve you well.

 

Updates: 13 July 2016
NAP811i Operation Instruction Manual V1

Due to an unintentional oversight, the location of the air quality particle sensor was incorrectly indicated within the Operation Instruction Manual - Product Description section for PuriClean™ Air Purifier NAP811i for units with serial no. 1604-XXXX. The air quality particle sensor is located by the left hand side of the unit. Also, the built-in air quality particle sensor is programmed to complete its initial diagnosis of the current air quality within 1 minute, instead of the indicated 3 minutes. Please be assured that all other function remains unchanged. We sincerely apologize for any inconvenience caused, and hope that your novita product will continue to serve you well.

 

Updates: 30 June 2016
Under Auto Mode, Excellent Air Quality Corresponds to Medium Fan Speed Setting for NAP866 Serial No. Commencing From 1605-1XXX.

For PuriClean™ Air Purifier NAP866 with serial no. commencing from 1605-1XXX, please note that under Auto Mode, the excellent air quality is programmed to be corresponding to Medium Fan Speed Setting. This is to enhance the overall user experience and performance of the unit. Please be rest assured that this will not affect any other programming function and user experience.
We hope that you will continue to have a pleasant experience with novita products.

 

Updates: 30 June 2016
NAP610 PM2.5 Count Updates

Kindly note that for PuriClean™ Air Purifier NAP610, when PM2.5 count is detected to be equivalent or greater than 150 µg/m3, the air quality sensor light indicator is programmed to be flashing in red as a warning that the current PM2.5 concentration falls under the very unhealthy index category, in accordance to NEA guideline. For more information on PM2.5, please refer to haze.gov.sg.
http://www.haze.gov.sg/docs/default-source/faq/computation-of-the-pollutant-standards-index-(psi).pdf

 

Updates: 13 May 2016
PM2.5 Concentration Display

PM2.5 display is computed based on ambient PM2.5 concentration, a standard unit measurement of micrograms per cubic meter of air (ug/m3).
Due to natural circulation of air, the readings computed will not be an absolute number.
For more information on PM2.5, please refer to haze.gov.sg.
http://www.haze.gov.sg/docs/default-source/faq/computation-of-the-pollutant-standards-index-(psi).pdf

 

Updates: 4 Nov 2015
Aspire For Total Wellness Mailer Updates

Due to an unintentional oversight, NAP 811 airflow rate and coverage area information was unfortunately erred in the Aspire For Total Wellness Mailer.
The airflow rate should be up to 525 m3/hr with an coverage of up to 52 m2. Please be rest assured that all other packaging and marketing collaterals are updated accordingly.
We sincerely apologize for any inconvenience caused, and hope that you will continue to have a pleasant experience with novita products.

 

Updates: 9 Aug 2014
Novita E-Rebate Program – Enhanced Version Dated 9 August 2014

Kindly note that we have enhanced Novita E-Rebate Program terms and conditions. Details as follows:
• Phase 1: Redemption commences 14 working days after the closing date of 31st Oct 2014.
• Phase 2: Redemption commences 14 working days after the closing date of 31st Jan 2015.
• NP 3310 redemption comes with standard installation, 1 year filter and 1-year standard warranty.
• Redemption items are non-refundable, non-exchangeable to other items and there are no cash alternatives.
• Traders, resellers, dealers, distributors and bulk purchaser are not entitled for this eRebate Program.
• Each original receipt is only entitled to one redemption and cannot be used for multiple submissions.

All other terms and conditions remains unchanged.
For more details, please click here.

 

Updates: 3 July 2014
30 June 2014 – NK 40W-i Operation Instruction Manual Version 4 Updates
for Unit with Serial No. commencing from 13XX-XXXX

Due to an unintentional oversight, the features and operating information on the built-in suction fan was unfortunately erred in the NK 40W-i Operation Instruction Manual from unit with serial number 13XX-XXXX. Please be rest assured that all other function remains unchanged. However, to enhance your overall after-sales experience, we would like to mail the revised Operation Instruction Manual to you for your kind perusal. We sincerely apologize for any inconvenience caused, and hope that you will continue to have a pleasant experience with novita products.

Please complete the form below for us to proceed with the mailing and provide you with the revised manual.

 

Updates: 24 Mar 2014
24 Mar 2014 - NAP 611-i Operation Instruction Manual Version 4 Updates
for Unit with Serial No. commencing from 1402-XXXX

Due to an unintentional oversight, information about the Technical Specification and Program Setting was unfortunately not updated in the NAP 611-i Operation Instruction Manual from unit with serial Number 1402-XXXX. Please be rest assured that this will not affect any product programming function and user experience. However, to enhance your overall after-sales experience, we would like to mail the revised Operation Instruction Manual to you for your kind perusal. We sincerely apologize for any inconvenience caused, and hope that you will continue to have a pleasant experience with novita products.

Please complete the form below for us to proceed with the mailing and provide you with the revised manual.

 

Updates: 17 Feb 2014
17 Feb 2014 – Essential Oil Blend Usage Guide for NAP 2000H

Novita’s PuriClean Complete™ 3-in-1 Air Purifier NAP 2000H will be launched in the sales outlets from 15 February 2014 onwards. Customers will receive a complementary value pack of 2 essential oil blend bottles, for every purchase of a unit of NAP 2000H till 31 March 2014. This pack will also include an Essential Oil Blend usage guide.

For customers who have bought a NAP 2000H before the stipulated date, you may request for a copy of the Essential Oil Blend usage guide by filling up the form below.

 

Updates: 12 Dec 2013
12 Dec 2013 – NH 900 Product Label Model Name
for Unit with Serial No. commencing from 1307-0001 to 1307-3000

Due to an unintentional printing error, the model name on NH 900 product label was misprinted as NH 809.

Please rest assured that this will not affect any e-warranty registration or warranty coverage.
This is an update for your kind reference only and no further action is required from your side.
We shall correct and update the model name in our system accordingly.
We sincerely apologize for any inconvenience caused, and hope that you will continue to have a pleasant experience with novita products.

Please complete the form below for us to proceed with the mailing and provide you with the revised manual.

 

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